Refund policy

Due to the nature of our wellness and consumable products, we are unable to accept returns or exchanges on opened, used, or unsealed items.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery with your order number and clear photos or videos of the item and packaging.

Once reviewed and approved, we may offer a replacement, store credit, or refund depending on the circumstances.

To be eligible for a return where applicable, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received.

Refunds, where approved, will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Delivery and shipping fees are generally non-refundable unless the issue was caused by an error on our part.

For any return or refund enquiries, please contact us at:

Email: hello@vicarawellness.co