Shipping policy

Vicara Wellness currently delivers within Abuja and to selected locations across Nigeria.

Orders are processed after payment has been successfully confirmed. Processing and delivery times may vary depending on your location, order volume, courier availability, weekends, public holidays, and other circumstances outside our control.

For Abuja deliveries, shipping fees are calculated based on the delivery location and selected shipping zone at checkout. For interstate deliveries, available shipping options, fees, and estimated delivery timelines will be displayed at checkout where applicable.

Customers are responsible for providing a complete and accurate delivery address, phone number, and any information required for successful delivery. Vicara Wellness is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Once an order has been handed over to a courier or logistics provider, delivery timelines may be affected by circumstances outside our direct control. We will, however, assist where reasonably possible if there is an issue with your delivery.

Please inspect your order upon delivery. If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery.

For shipping and delivery enquiries, contact:

Email: hello@vicarawellness.co

Business hours: Monday to Saturday, 9:00 a.m. – 6:00 p.m.